Buying from Danto Furniture & Appliance is essentially worry free as we offer a 100% Satisfaction Guarantee. As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other retailers will charge you restocking fees when you need to cancel an order or exchange an item, but at Danto Furniture we take the hassle out of this process by eliminating restocking fees. We will refund the purchase price of the cancelled item, minus shipping costs. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process. All shipping costs will be automatically deducted from the refund amount.
**Please Note: We cannot take back products that have been damaged after delivery or show abusive use after the delivery.
30 DAY MONEY BACK, 100% SATISFACTION GUARANTEE
If you are not completely satisfied with your order, we will exchange it or refund the full purchase price, minus all shipping costs, within 30 days of delivery.
Customers are responsible for covering all shipping costs unless the product is deemed damaged and noted at the time of delivery.
We will not take returns of, or exchange products that are damaged, installed, or assembled by anyone other other than our delivery staff.
If the product was picked up or delivered by anyone other than our staff make sure the item you are returning or exchanging is still in the original box with all packing materials, manuals, and accessories included. Returning items is the sole responsibility of the customer. Items damaged upon return cannot be credited to the customer.
If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. The freight costs incurred will be deducted from your refund.
If you wish to return a product under this section, it is important that you do not install or assemble the product yourself or through an agent.. Danto Furniture will not take returns or exchanges of installed or used products. Products delivered by Danto Furniture staff do not require that you keep the original packaging. Some items are excluded from this return policy, including:
Scratch & Dent items
Items marked as “Non-Returnable” on the product page
Custom or personalized items
STILL HAVE QUESTIONS? WE CAN HELP!
If you have any questions or concerns, please contact our customer service department at 1-313-841-1200. Our business hours are as follows: Monday - Saturday, 9:00 am - 5:30 pm, EST and Sunday 10:00 am to 4:00pm.